At Ingham (“We”, “Us”, “Our”), we respect your personal information and share your concerns regarding data protection. We aim at all times to comply with the Information Privacy Principles which are found in the Privacy Act 1993 and expect all of our employees, Ingham authorised dealers, brokers, contractors, business partners and service providers to deal with all personal information in a compliant and confidential manner and in accordance with the Privacy Act 1993.
The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
Collection of Personal Information
We collect personal information to provide you with the best possible products and services that we and our authorised dealerships have to offer, to create a more personalised experience for you, and comply with our legal, regulatory, industry or workplace requirements.
Personal Information is provided by you when you register for services that we may offer. Providing this information is always optional, however, some services may not be available to you if you choose not to provide it.
Statistical Information is generated by our systems as they track traffic through our sites. When you visit our site, your Internet Protocol Address (IP address), domain name, date and time of visit, previous sites visited and browser type may be recorded. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided. We use this information to help us identify what parts of our site our users visit the most and determine how best to service our users.
Collection and storage of personal information
You may browse and access information contained on the site without providing personally identifiable information. If you provide personally identifiable information (e.g. if you request a brochure, test drive or save the configuration of any vehicle) that personal information will be held in accordance with the requirements set out in the Privacy Act 1993. Your personal information may be held by Ingham electronically or in hardcopy on Ingham premises (in New Zealand or elsewhere) but in all cases Ingham will control that information.
Use of the Information
Ingham will use your personal information:
(a) for the purposes you provided it to Ingham;
(b) to send you messages to market or promote Ingham and its associated goods and services only if you have expressly signed up for the updates on any of our Ingham websites, or have supplied your details to us by other means for that purpose. The information collected by Ingham for this purpose (including email addresses) will not be shared with other parties and you may unsubscribe to communication at any time.
We have collected this information in order to provide the best possible service to you while you are visiting our sites. To this end we may use the information that you provide for the following purposes:
• To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
• To help provide any other services that you have requested.
• To offer the most relevant information suitable to you and your interests.
• For any marketing, promotional, publicity, marketing or market research that we might undertake.
• For any other purposes for which you have given permission.
Ingham will not release your personal information to any third party except where required to, permitted to by law, where you have authorised us to do so or where disclosure is connected to the purpose for which the information was collected.
Length of time Information will be held
If you are or have been a customer of any authorised Ingham company your personal information will be used to update and will be held on Ingham’s customer database. If you have never been a customer of any Ingham and its brand partners your personal information will be held until you advise deletion.
Access to, editing and deleting personal information
We encourage you to actively engage with us and let us know when your details change or if your personal information needs correction or updating via our contact information provided below.
It is your responsibility to ensure that personal information provided to us is accurate.
At any time, you can request access to information we hold about you or if you wish to correct, alter or delete any personal information by sending a written request either e-mailed or posted to:
The Privacy Officer
Ingham Group Services Limited
2 Great South Road, Newmarket, Auckland 1050
PO Box 99855, Newmarket, Auckland 1149
Cookies and Information Collected
Information collected using cookies includes non-personal information such as:
(a) the Internet domain and IP address from which you are accessing the website;
(b) the browser and operating system you are using;
(c) the date and time you access the site;
(d) the pages you visit; and,
(e) whether you arrived at the Ingham website via a link from another site and the address of such site.
By using this website, you consent to Ingham’s collection and use of the information collected from cookies. However, you can prevent cookies from being saved on your hard drive by selecting the appropriate setting on your browser – simply follow your particular browser’s instructions. You may continue to use this website even if you deactivate cookies, however deactivating cookies may mean that you might no longer be able to enjoy offers from Ingham in their entirety.
As part of our commitment to providing the best possible service to our customers we record all Inbound and Outbound calls to our Customer Service Centre based in Auckland, and some to and from our Ingham dealerships as required.
Call recording helps us to ensure that our customer service meets your expectations and identify service improvements. We record calls for staff training purposes to improve the quality of our customer service and to ensure the information we provide is consistent and accurate.
Recording automatically stops when the call is disconnected, terminated or transferred.
In the event that you do not wish your call recorded we recommend that you contact us by alternative means.
The recordings are stored securely for up to two years after the date of the call, following which they are securely destroyed. Call recording information is accessible only by authorised Ingham personnel and only for the purposes indicated above. Call recordings may be disclosed in full or in part in response to requests made under the Official Information Act 1982. Requests are assessed on a case-by-case basis with the privacy interests of the individuals involved being given due consideration. You have the right to request access to and correction of any personal information that we hold about you. If you wish to request a copy of your call recording please email firstname.lastname@example.org.