Ingham Service Plan

1. Agreement: These terms and conditions (Terms) set out the basis on which Ingham Dealerships (we, us) provide our Fixed Price Service Plan (Service Plan) to a purchaser (you) of an eligible vehicle from an Ingham Dealership.

2. Rights Additional: The Terms of this Service Plan do not affect and are in addition to any rights you may have at law, including under the CGA, Fair Trading Act 1986 (FTA) or any right you may have under the purchase contract with us pursuant to which you purchased the vehicle.

3. Eligibility:
(a) Qualifying Vehicles: vehicles that meet all of the criteria below are eligible to purchase the Serviced Plan:
(i) Vehicle no longer covered by the manufacturer’s warranty*;
(ii) Private retail vehicle purchases only;
(iii) not subject to the exclusions set out below;
*Vehicles still within their manufacturer’s warranty may also be eligible, however, these will be assessed on a case-by-case basis. Vehicles must be maintained and serviced based on the manufacturer’s recommended service interval which may vary from the intervals recommended in clause 5. Additional servicing requirements or costs may apply to the customer to ensure the manufacturer’s warranty remains valid.
Ingham reserves the right to determine a vehicle’s eligibility at its discretion.

(b) Excluded Vehicles: vehicles that meet any of the criteria below are not eligible for the Service Plan:
(i) vehicles used for commercial passenger transport, driver instruction or tuition, or delivery services, including but not limited to taxis, rental vehicles, courier vehicles, shuttle services, fare-paying vehicles, rideshare vehicles (including Uber), food delivery vehicles (including Uber Eats and DoorDash), and goods delivery vehicles. The Plan is also not available on Government, Rental, Fleet, or Lease vehicle purchases.

4. What is covered: The scheduled maintenance services specified in your Service Plan Agreement will be provided in accordance with recommended service requirements and the inclusions outlined below.
(a) three pre-paid scheduled maintenance services over three years, each including:
(i) Visual Vehicle Health Check (35-point inspection as outlined in the annex.)
(ii) Engine oil replacement up to 5 litres for petrol and hybrid vehicles or 7 litres for diesel vehicles;
(iii) Oil filter replacement
(iv) Exterior wash and interior vacuum
(b) one Warrant of Fitness (WoF) inspection
(c) Service history updates
(d) Service reminders and booking support
(e) Service Plan transferability to a subsequent owner (where applicable)
(f) Multiple Ingham servicing loactions across the North Island
(g) Quality service parts
(h) Protection against future service price increases during the plan term

5. Servicing Intervals: The Fixed Price Service Plan provides a total of three (3) scheduled services. Each scheduled service must be completed every 12 months or 15,000 kilometres, whichever occurs first, calculated from the vehicle’s most recent scheduled service, regardless of the date the Fixed Price Service Plan was purchased. As service intervals are determined by both time and distance travelled, vehicles travelling more than 15,000 kilometres per year may utilise all three included services within a period of less than three years. At a minimum, the vehicle must be serviced every 15,000kms or once a year to comply with the Service Plan.

6. Term and expiry: A 45,000 kilometre limit currently applies to the overall Plan term, although individual services remain due at the 12-month / 15,000 km interval described in clause 5. Any services not used by the expiry date are forfeited and cannot be refunded, extended, or transferred.
(a) The Fixed Price Service Plan will commence on the date of purchase specified on the Service Plan Certificate and will expire on the earlier of:
(i) the date on which all three (3) scheduled services included under the Plan have been redeemed;
or
(ii) three (3) years from the date of purchase, provided that the final service may be completed within a tolerance period of up to one (1) month or 1,000 kilometres beyond the expiry date, whichever occurs first.

(b) If the Vehicle is destroyed or written off, any unused services are forfeited and no refund is payable.

7. Warrant of Fitness Inspection (WoF):
(a) The Plan includes one WoF inspection only, which may be redeemed at any time during the term.
(b) The included WoF inspection covers the inspection fee only. Any repairs, replacement parts, adjustments, or remedial work required to obtain a WoF certificate are not covered by the Service Plan. Where additional work is identified, a quotation will be provided for your approval prior to any work being undertaken. Any approved work will be charged separately.

8. Exclusions: The Service Plan provides coverage for routine scheduled servicing only. All other items, services, repairs, or maintenance not specifically included under the Plan are excluded and will be charged separately as required, including but not limited to the following:
(a) Any engine oil required in excess of the allowance specified in clause 4.
(b) Tyres, wheel alignment, and wheel balancing.
(c) Batteries, exhaust systems, shock absorbers, air bags and componentry, sunroofs, catalytic converters, tyres, seat belts, audio and entertainment systems, global positioning systems, seats, lights, communication systems, fuel tanks, air bag suspension, keys and remotes.
(d) Brake pads, brake discs, and brake fluid.
(e) Clutch assembly and flywheels, including all friction material.
(f) Transmission, differential, and other driveline fluids
(g) Cambelts / timing belts and auxiliary drive belts.
(h) Air, cabin/pollen, and fuel filters (only the engine oil filter is included under the Plan).
(i) Spark plugs, batteries, globes, and wiper blades.
(j) Any repairs, diagnostics, or additional maintenance identified or required during a service that fall outside the scope of routine scheduled servicing under the Plan.
(k) Warrant of Fitness repairs and any associated remedial work (refer to clause 7).
(l) Vehicle re-licensing and registration costs.

(m) Additional service or maintenance requirements as a result of the Eligible Vehicle being used under Severe or Extreme Conditions as listed in the annex.
(n) All wear-and-tear items, and any faults, defects, or damage not expressly included as part of routine scheduled servicing under this Plan.
(o) Any repairs required as a result of continued operation of the Eligible Vehicle once a defect or fault has occurred (including loss of lubricants and coolant).
No additional work shall be undertaken without the customer’s prior authorisation. Where additional work is identified or recommended, a quotation will be provided and discussed with the customer at the time of service. The customer retains full discretion to accept or decline any such work.

9. Your responsibilities: The Service Plan is subject to the following conditions:
(a) It is the owner’s responsibility to have the time or mileage (whichever comes first) based service procedures performed as required to comply with the terms and conditions of the Ingham Service Plan.
(b) Complete any additional maintenance identified as necessary to keep the vehicle roadworthy, at your cost.
(c) Keep your certificate and provide your details when booking.

10.Transfer of Ownership: The pre-paid scheduled Service Plan is not transferable to any other vehicle and remains with the eligible vehicle regardless of ownership. Remaining services on a pre-paid scheduled Service Plan can be transferred to a new vehicle owner who acquires an eligible vehicle from the current owner. These Terms and Conditions apply in the event of transfer of the eligible vehicle from the current owner to the new owner. The current owner must notify Ingham when the vehicle is sold.

11. General:
(a) Ingham may decline to carry out work that falls outside the scope of the Plan, or where the vehicle’s condition or history makes routine servicing inappropriate, in which case we will discuss options with you.
(b) Ingham may update these terms for new Service Plans from time to time. The terms that apply to your Service Plan are those current at the date of purchase.

12. How to use your plan: Book your pre-paid Service at any participating Ingham dealership by contacting us through our booking details following the process below.
(a) Contact any participating Ingham dealership on 0800 871 562 or visit our website www.inghamdriven.nz/service-booking to find your nearest location.
(b) Advise that your vehicle is covered by an Ingham Service Plan.
(c) On arrival, our team confirms your Plan and the number of services remaining.
(d) We complete your service within the included allowance and provide you with an invoice for
the prepaid work.
(e) Any work outside the Plan is quoted for your approval before it is carried out.

13. Privacy: In order to provide you with this Service Plan we collect personal information from you, including your contact details and details associated to your vehicle ownership and use, this information is held in accordance with our privacy policy, available here www.inghamdriven.nz/privacy. You have the right to access and correct your personal information in accordance with the Privacy Act 2020. If you would like to make an access or correction request, please contact us at privacy@inghamdriven.nz or by post at:
Attn: Privacy Officer,
Ingham Group Services Limited,
2 Great South Road, Newmarket, Auckland 1050
PO Box 99855, Newmarket, Auckland 1149