Frequently Asked Questions
A few answers to try and help you with your enquiry.
Buying a Vehicle
Is the car listed online still available for purchase?
Yes, all vehicles listed online are available at the location detailed. Some new and demonstrator vehicles are listed as an example only but a similar vehicle can be ordered through our sales team.
Can I buy a vehicle from a different city or region?
Yes. Many of our customers purchase vehicles from locations outside their own city. We can discuss delivery or relocation options to your nearest branch. Contact us with the vehicle you are interested in, and we will advise on the best approach.
Can I order a new vehicle that is not currently in stock?
Yes, most brands allow new vehicle orders. Lead times and availability vary by brand and model. Contact your nearest Ingham dealership to confirm current order timeframes for the model you are interested in.
Do you take trade-ins? Do you buy used cars direct?
We do offer trade-ins and are in the market to purchase vehicles directly. Our Sales Managers do need to see the vehicle to confirm specification, condition and mileage of your car in order to give you an accurate price. If you would like a price, can we please get your contact details and registration of the vehicle and one of our team will get back to you as soon as they are able.
What warranty comes with a vehicle purchased from Ingham?
Warranty terms vary by brand, model, and vehicle history, so there’s no single answer that covers every vehicle we sell.
For new vehicles, manufacturer warranties apply but are subject to the specific terms of each brand, including conditions around servicing, validation, and in some cases, whether the warranty is transferable if the vehicle has had a previous owner (such as a demo or pre-registered vehicle).
For used vehicles, warranty coverage depends on the age and condition of the vehicle, its service history, and the original warranty terms of the brand. Some manufacturer warranties are non-transferable or may have already been partially used.
We also offer the Ingham Extended Warranty on selected vehicles, which can provide additional peace of mind beyond the manufacturer coverage.
Because every situation is different, we recommend speaking directly with our team before purchasing so we can confirm exactly what warranty applies to the specific vehicle you’re interested in , and what conditions or steps are needed to keep it valid.
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Does the warranty transfer if I sell the car before it expires?
Warranty transferability depends on the brand and warranty type. Most manufacturer warranties do transfer to subsequent owners within the warranty period, subject to the vehicle having been serviced in accordance with the manufacturer’s schedule. Contact our team for specifics on the brand you’re interested in.
How do I know the safety rating of a car?
Safety ratings provide valuable information on a car’s crash performance, but they are constantly updated. While we strive to display the most recent safety rating on our car details webpages, we recommend checking Rightcar NZ’s Vehicle Ratings for the most up-to-date information: https://rightcar.govt.nz/. For further assistance, please contact our team.
What are (ORC) On Road Costs, and what is included?
On-Road Costs typically include vehicle registration, WOF or COF, and any other fees required to make the vehicle road-legal at the time of delivery. The amount varies by vehicle. Contact our sales team for the specific ORC applicable to your chosen vehicle.
What fuel type does my vehicle use – 91 or 95?
Fuel requirements vary by model and engine type. This information is listed in your vehicle’s owner’s manual and usually on a sticker near the fuel filler cap. For specific models, check the vehicle’s specifications page on our website or contact our service team.
How do I confirm a specific feature or specification on a vehicle I have seen online?
The listing shows the main specifications, but details such as sunroof type, heated seats, transmission, or whether an engine is cam or chain driven can vary by build and year. If you want a feature confirmed before you enquire further, send us the vehicle registration or listing reference and the exact feature you are checking, and our team will confirm it against that specific vehicle.
Do used vehicles come with a pre-purchase inspection report?
Yes. Our used vehicles are inspected before sale, and we can provide a copy of the inspection report on request. If you are considering a specific vehicle, contact our sales team with the listing reference or registration and we will send through what we have on file.
What do I need to bring to purchase a vehicle?
To complete a purchase we will need proof of identity (such as a driver licence or passport) and proof of address (such as a recent utility bill or bank statement). If you are applying for finance, our Finance team may ask for additional documents to support your application. Contact your preferred dealership beforehand and we can confirm exactly what to bring for your situation.
Can I trade in a vehicle that still has finance owing on it?
Yes. We can factor any outstanding finance into your trade-in valuation. Give us your registration, approximate amount owing, and the vehicle you are interested in, and our team will work through the numbers with you, including whether the balance can be rolled into a new finance arrangement.
Can I collect my new vehicle on a weekend?
Weekend collection can often be arranged at selected locations, subject to the dealership’s opening hours and the vehicle being ready. Saturday hours vary by branch and some sites are closed Sundays and public holidays. Let your salesperson know your preferred pick-up day when you finalise the purchase and they will confirm what is possible at that location.
Finance & Insurance
What is your interest rate?
All our vehicles listed display an indicative interest rate. This does vary per brand and dealership location. We also offer “special” interest prices on specific vehicles as they are made available by our brand partners. Our finance and insurance consultants need to discuss the details with you personally, to ensure they find the best solution for your personal circumstances.
Why is the advertised weekly payment different for the same vehicle at different dealerships?
The weekly repayment shown on a listing is indicative and depends on the specific deposit, interest rate and loan term assumptions used for that dealership or brand at the time. Two identically priced vehicles can show different weekly figures if those assumptions differ. Contact our Finance team for a personalised quote based on your own deposit and term.
Do I need a deposit to finance a vehicle?
Deposit requirements vary depending on the vehicle, your financial situation, and the finance provider. While most purchases do require a deposit, the amount can vary. Our Finance Team can provide a personalised assessment and work to find the best solution for you.
Do I need to be pre-approved before visiting the dealership?
Pre-approval is not required but can speed up the process. You can apply for pre-approval online in three easy steps and we’ll confirm your result within 24 hours.
Can I get finance if I have bad credit?
We work with multiple finance providers and may be able to assist even if your credit history is less than perfect. We encourage you to apply — our Finance Team will review your situation and advise on available options.
How are the weekly repayments on your website calculated?
The weekly repayment figure shown on vehicle listings is indicative and based on standard assumptions including the vehicle price, a typical deposit amount, interest rate, and loan term. Your actual repayments will depend on your personal finance arrangement. Use our enquiry form or chat with us for a personalised breakdown.
Can I finance a vehicle if I hold an overseas licence converted to NZ?
In most cases, yes. If you hold a valid New Zealand licence, whether issued here or converted from an overseas licence, you may be eligible for finance. Our Finance team will assess your application based on your full circumstances. Apply online or contact us to discuss.
How does vehicle leasing work through Ingham?
Leasing lets you drive a vehicle for a fixed period and set number of kilometres for a regular payment, rather than owning it outright. It can suit personal and business customers who prefer predictable running costs over ownership. Terms vary by vehicle and provider, so speak with our Fleet and Business team to work out whether leasing or standard finance suits your situation.
What is your paint protection product and what does it cover?
We offer paint and interior protection products at our dealerships. These vary per Ingham location. Ask our sales team at your nearest dealership for the options available on your chosen vehicle.
What types of income can be used for a finance application?
Our finance providers can consider a range of income types, including wages and salary, self-employment income, and in many cases superannuation or certain benefits. Every application is assessed on your full circumstances rather than one income source alone, so it is best to apply or talk to our Finance team, who will let you know what can be included for your situation.
Service, WOF & Repairs
I need a service or repair?
When making a service booking we need to have the specific car details in order to allocate the correct time and technician to the job, and to ensure we have the correct parts. So our first question is to get the registration of your vehicle. We also need to have your contact details to ensure we are dealing with the owner or driver. Once we have this information and your preferred location for service we can check availability.
How much does a WOF cost?
(WOF) Warrant of Fitness inspections are priced from $75 to $85 at our locations. Pricing may vary slightly by dealership – contact your preferred location for confirmation.
When is my new vehicle’s first service due?
Service intervals depend on the brand and model. Most new vehicles require their first service at either 10,000km, or 12 months – whichever comes first. Check your owner’s manual or contact our service team with your registration number for your specific vehicle’s schedule.
How long does a standard service take?
A standard service typically takes 3–4 hours. More complex services, additional repairs, or diagnostic work may take longer. We’ll advise you of the expected timeframe at the time of booking.
What time can I drop off my car for service?
You can drop off your vehicle from 7:30am on the day of your service booking. Some locations may offer earlier drop-off, and Saturday hours, if available, may vary. Please check with your preferred dealership when making your booking.
My vehicle has a recall notice – how do I check it and book it in?
If you have received a recall notice, or you want to check whether your vehicle is affected by one, contact our service team with your registration number and we will confirm the recall status and arrange the work. Recall repairs are carried out by the authorised dealership for your brand, so we will make sure your booking is with the right location.
Can I book a service on a Saturday?.
Saturday service appointments are available at selected Ingham locations and are handled directly by the service team. As Saturday bookings are limited, not all services can be accommodated due to time and resource availability. Please note that our grooming team is not available on Saturdays, so vehicles will not be washed or vacuumed. Contact your preferred branch to check Saturday availability and book.
Do I have to pay for servicing if my vehicle is under warranty?
Warranty coverage and complimentary service plans vary by brand and purchase package. Some vehicles include a prepaid service plan; others require standard service payments even while under manufacturer warranty. Contact our service team with your registration number and they can confirm what applies to your vehicle.
Are loan cars available during servicing?
Loan cars are available at selected locations and are subject to availability. Please request a loan car when booking your service so we can arrange one for you in advance. Loan vehicles are not available for W.O.F only bookings due to demand.
Can you service vehicles from brands you don’t sell?
Our workshops can perform basic servicing such as oil changes and WOF inspections on most vehicle brands. However, for warranty-covered work, we recommend visiting an authorised dealership for that specific brand to ensure your warranty remains valid.
I have broken down or need to be towed to your dealership.
If you have a manufacturer new vehicle warranty please contact the roadside assist team directly on the following phone numbers as they have 24 hour support. If you have arranged a tow-in to one of our locations please call our service team as they will need to confirm that we can receive the vehicle and check ownership details with you.
Can I get the service history for my vehicle or a vehicle on your website?.
Service history is only accessible to the owner of the vehicle. This is to protect the owner’s private details. We will need to confirm ownership details upon request and can forward the service history with the owner’s permission. On vehicles we have for sale, we include the service book (if available) and can give you an indication of the service history we have access to when discussing purchase options with the sales team.
Can I use AfterPay for a vehicle service?.
AfterPay is accepted for servicing at selected Ingham locations. Contact your preferred location to confirm AfterPay availability before booking your service.
Does my service include a WOF?.
A WOF is not automatically included with a service, but it can be added to most service bookings. Request this when booking, and we will confirm it is included and price accordingly.
Do you offer pick-up and drop-off for servicing?.
Pick-up and drop-off is available at selected Ingham service locations. Contact your preferred branch to check availability and arrange this when booking your service.
Can I get my vehicle serviced at a different Ingham location without affecting my warranty?.
Yes. Servicing at any Ingham dealership that carries your brand keeps your manufacturer warranty valid, provided the service follows the manufacturer’s schedule. This is useful if you bought your vehicle in one region but live or travel in another. Contact your nearest Ingham location for the brand you drive to arrange servicing.
Parts & Accessories
How much is a part?
As you can imagine with the volume of vehicles and parts currently available, the team will need to check their ‘Electronic Parts Catalogue’ and get specific part pricing as some parts are available immediately or can be special-ordered (nationally or overseas) which also changes pricing continually.
Tyre quote request
Tyres are an important part of keeping your vehicle on the road safely and come in various types and sizes. In order to give you the correct pricing we will need your vehicle registration number and the current tyre information. This is so the team can match your current tyres and ensure they are the correct tyres for your vehicle.
Tyre only price > Tyre and fitment price >
- Width – measures the width of the tyre in metric millimetres.
- Profile – the height of the tyre’s sidewall by aspect ratio
- R = Radial Construction, some are B-bias-belt or D-diagonal
- Rim Size – the size of the wheel the tyre is fitted to
- Speed Rating – tyres maximum speed and how much weight is combined on the sidewall.
*Please provide the brand name on the tyre as well.
Can I get the key or radio code for my car?
To ensure the safety and security of customer vehicles, key and radio codes are only given to the current owners of a vehicle. Please do not be offended by our team requesting proof of ownership and identity in order to release this information. Please contact our aftersales team for more information.
Have you changed your window wiper blades lately?
Help ensure you have a clear view while driving, especially in inclement weather. For a safer drive, wiper blades should be replaced every six months to a year or as soon as you notice a difference in driving visibility.
Do you replace key remote batteries?
Yes, we stock the most common key remote batteries, and our Parts team can replace them while you wait. It usually takes around five minutes, so no appointment is needed.
If your remote has a non-standard battery size, we may not have it in stock until we’ve had a look at your remote. If that’s the case, we’ll let you know and can order it in for you.
If a battery replacement doesn’t resolve the issue, the remote may need to be recoded to your vehicle. We’ll diagnose this when you drop in and, if recoding is required, we’ll schedule that as a separate appointment.
The quickest option is to drop in and let our Parts team take a look.
Do you sell aftermarket parts and accessories?
Yes, we stock and can source genuine & aftermarket parts and accessories for a range of vehicles. Contact our parts team with your vehicle details, and we will check availability and pricing for you.
Can you supply and fit accessories like towbars, floor mats and protectors?
Yes. We can supply and fit a range of genuine and aftermarket accessories, including towbars, weathershields, floor mats, bonnet protectors and similar items. Some accessories are fitted while you wait and others need a workshop booking. Contact our parts team with your vehicle registration and the accessory you are after, and we will confirm availability, pricing and fitting.
Do you stock or source parts for vehicles you do not sell?
We carry Genuine parts for our partner brands we sell and can often source parts for other makes through our suppliers on a limited basis. Contact our parts team with your vehicle details and the part you need.
Can I pay for parts using AfterPay?
AfterPay is accepted for parts at selected Ingham locations. Contact your nearest branch or parts team to confirm AfterPay availability before placing your order.
General
Ingham Group opening hours
Our website is open 24 hours a day, however, our dealerships are closed during Public Holidays. Any enquiry placed through www.inghamdriven.nz will be answered as soon as possible
Where are your dealerships and which brands do you sell?
We have dealerships across the North Island including Auckland (Newmarket, North Shore, West Auckland), Hamilton, Tauranga, Rotorua, Taupo, and Te Awamutu. Not all brands are available at every location – use our dealership locator to find the brands and services available near you.
How do I open a trade or credit account?
To open a trade or credit account for parts supply or commercial purposes, please complete our online application. Our accounts team will confirm eligibility and guide you through the process.
Are there any jobs available?
All of our jobs currently available are listed on our website and all applications are processed through this portal. This is to ensure we review every candidate and ensure we communicate the job listing status.
Is this email real? Is this email legitimate?
The Ingham team is committed to safeguarding customer and supplier information and transactions against fraudulent activities and scams. As a company, we will persist in implementing effective strategies to ensure the safety and security of all parties involved. We appreciate your support in this endeavour by keeping us informed of any concerns or issues.
What is the difference between Hybrid, PHEV, EV and Nissan e-POWER?
A hybrid pairs a petrol engine with an electric motor and charges itself as you drive, with no plugging in. A plug-in hybrid (PHEV) has a larger battery you charge from a wall or charger and can run on electric power alone for a set range before the petrol engine assists. A full electric vehicle (EV) runs only on battery power and is charged from a plug. Nissan e-POWER is different again: the wheels are always driven by an electric motor, while a small petrol engine acts purely as a generator, giving an EV-style drive without needing to plug in. If you would like help choosing the right option, our team can talk you through which models suit your driving.